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Logistics · AI Bots
AI Voice & Chat Bot for NovaTrack Logistics
Voice and chat agents that handle logistics inquiries around the clock — calls, messages, and hand-offs without losing context.
The challenge
NovaTrack Logistics fielded a high volume of shipment status calls and chat messages. Staff spent hours on repeat questions, after-hours inquiries went unanswered, and context was lost when switching between channels.
What we built
We deployed AI voice and chat bots: inbound call handling, website and messenger chat, shipment lookups, quote qualification, smart routing to managers, and full conversation logging integrated with their workflow.
Results
- 24/7 coverage for routine logistics inquiries on phone and chat
- Managers receive only qualified requests with full conversation history
- Natural voice synthesis for outbound confirmations and status updates